"Without any doubt the engagement received from the Creatio team has been nothing short of outstanding. Most of the team have worked in the regulated qualifications sector either with awarding organisations or regulators and they understand our needs and more importantly the challenges that we face which was something we did not find in other potential suppliers during our research."

"During implementation Creatio provided us with assistance every step of the way explaining all aspects in an easy to understand language. The system was able to be tweaked to suit our specific requirements with ease. All in all we found Creatio and their team of dedicated experts a joy to work with from consultation all the way through to implementation and beyond."

"Creatio are friendly, professional and fully engaged with us as a supportive partnership. Regular KIT meetings are always thorough and useful, with Creatio willing to listen to and understand feedback, especially when certain processes need reconfiguring. When this happens the process of request, agreement, execution and fulfilment is smooth and straightforward."

"We were looking for system that allowed us to demonstrate our regulatory requirements and also manage a range of AO processes, and felt that Creatio was able to provide a solution for both. We have appreciated the sector insight they bring and their ability to understand and streamline processes and make informed suggestions."

"The support of the Creatio team is excellent, regardless of whether this is technical support, or relationship management. Access, for example, to the help desk is simple with good response times to enquiries/queries. Scope to add changes to the system based on our needs is available, with much of this being offered as part of the overall support package as opposed to lengthly 'change request' processes. Training is available in both f2f and web-based formats which is essential to our global business."

"The scheduled 'keeping in touch' meetings are particularly useful. In our experience Creatio have gone beyond normal service levels to provide support and customer relationship management."

"The Creatio Account Manger approach is more collaborative and supportive for customers and lasts from the configuration stage right through the contract with regular meetings and reviews and contact."

"It is clear that there is a constant road map for continuous improvement within Creatio. The business (and its staff) keep their finger on the pulse of the education sector and regulated environment, thus ensuring the system is continuously developed to meet ever changing needs and compliance requirements. Information flow is fluid, kept up-to-date and communicated in a variety of ways."

"The Creatio team are open in their future development plans and seem to have arrangements in place to not only expand the team and solution but to offer AO's additional modules in the system over the next year or two and this is very encouraging for AOs looking for a longer-term IT partner."

"Our Account Managers Amiee and, more latterly, Caitlin have been excellent in the service they provide."

"We have multiple people we can contact at Creatio and are comfortable that they can all help us if needed."

"Thank you to Tommy, Yvette and Sam in particular. Prompt and patient. And Chris/the devs who have worked with our other suppliers on APIs."

"Yvette is wonderful and has the patience of a saint."